Returns & Exchanges Policy

Effective Date: 03/20/2025

At GetSetBiz, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist you through our straightforward return and exchange process.

Eligibility for Returns and Exchanges

• Return Window: Items can be returned or exchanged within 30 days of the delivery date.
• Condition: Products must be unworn, unwashed, and in their original packaging with all tags attached.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
• Non-Returnable Items: Customized or personalized items are final sale and cannot be returned or exchanged unless defective.

Initiating a Return or Exchange

To start the process:

1. Contact Us: Reach out to our Customer Service team at support@getsetbiz.com with your order number and reason for return or exchange.
2. Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Ship the Item: Send the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Processing Time: Once we receive and inspect your return, refunds will be processed within 7 business days to your original payment method.
• Shipping Costs: Original shipping charges are non-refundable, except in cases where we made an error with your order.
• Restocking Fee: A restocking fee may apply for certain returns; this will be communicated during the return authorization process.

Exchanges

• Availability: Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.
• Process: Follow the same steps as initiating a return. Specify the item you’d like in exchange.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Notify Us Promptly: Contact us within 7 days of receiving the item.
2. Provide Evidence: Include photos and a description of the issue.
3. Resolution: We will offer a replacement or full refund, including return shipping costs.

International Returns

Currently, we only accept returns and exchanges for orders shipped within the United States. International orders are final sale and cannot be returned or exchanged.

Contact Information

For any questions or concerns regarding our Returns & Exchanges Policy:

PURA SAL LLC
Email: support@getsetbiz.com
Address: 2159 SW Pond Ln, King City, OR 97224, United States