Refund Policy

Effective Date: 03/20/2025

At GetSetBiz, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

• Timeframe: Refund requests must be made within 30 days of the delivery date.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
• Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
• Non-Refundable Items: Customized or personalized items are final sale and cannot be refunded unless defective.

How to Request a Refund

To initiate a refund:

1. Contact Us: Reach out to our Customer Service team at support@getsetbiz.com with your order number and reason for the refund.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Ship the Item: Send the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

• Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed within 7 business days to your original payment method.
• Shipping Costs: Original shipping charges are non-refundable, except in cases where we made an error with your order.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Notify Us Promptly: Contact us within 7 days of receiving the item.
2. Provide Evidence: Include photos and a description of the issue.
3. Resolution: We will offer a replacement or full refund, including return shipping costs.

Contact Information

For any questions or concerns regarding our Refund Policy:

PURA SAL LLC
Email: support@getsetbiz.com
Address: 2159 SW Pond Ln, King City, OR 97224, United States